Privacy Policy

1. Introduction

UMS Logistics LLC ("UMS Logistics," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us for freight services, or otherwise interact with our business.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Information You Provide Directly

When you fill out our contact or quote request form, we collect:

• Full name and company name
• Email address and phone number
• Freight details — pickup and delivery ZIP codes, load description
• Type of service requested (shipper, driver, broker, or other)
• Any other information you choose to include in your message

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and operating system
• Pages visited and time spent on each page
• Referring URL (how you arrived at our site)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests and service inquiries
• To communicate with you about freight scheduling, load status, and updates
• To send follow-up communications related to your request
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our legal rights
• To prevent fraud and ensure the security of our operations

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Information Sharing and Disclosure

UMS Logistics does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., email delivery, analytics). These providers are contractually obligated to keep your information confidential.
• Legal compliance: We may disclose information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use them to:

• Remember your preferences and settings
• Analyze traffic patterns to improve our website
• Understand how visitors navigate and use our services

You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of certain features on our website.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• HTTPS encryption for all data transmitted through our website
• Access controls limiting who within our organization can view your information
• Secure handling and storage of contact form submissions

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Contact and quote inquiry data is typically retained for up to 3 years, unless a business relationship requires longer retention.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal requirements
• Opt-out: Unsubscribe from communications at any time by contacting us directly

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: